Effective Date: August 9, 2024
This Refund Policy applies to all services provided by Selecta Agency, a part of Elite Consulting FZC-LLC, based in Sharjah, United Arab Emirates. By engaging our services, you agree to the terms outlined below.
1. No Refunds After Work Commences
Once the content creation process has started, including the creation of any videos, on-site capture of content, or any other service work, no refund will be issued. This policy is in place to protect the time, effort, and resources invested by our team in delivering high-quality services.
2. Partial Refunds
If no work has commenced on your project, a partial refund of up to 80% of the payment may be considered. This is subject to our agreement and is evaluated on a case-by-case basis. Requests for partial refunds must be made in writing and will be reviewed by our management team.
3. No Full Refunds
Under no circumstances do we offer full refunds. Our commitment to delivering exceptional service means that resources are allocated immediately upon the acceptance of a project. Therefore, full refunds are not feasible.
4. Age Requirement
All services offered by Selecta Agency are intended for individuals who are 18 years of age or older. By engaging our services, you confirm that you meet this age requirement.
5. Services Covered by This Policy
This refund policy applies to the following services provided by Selecta Agency:
- Custom Instagram Strategy
- Optimize Your Social Media
- Influencer Management
- Personalized Content Creation
- Web, eCommerce & App Solutions
- Professional Video Editing
6. Payment Terms
We require full payment upfront for all services before commencing any work. However, in certain cases, payment terms may be adjusted based on a separate agreement between Selecta Agency and the client. Any variations in payment terms will be documented and mutually agreed upon in writing.
7. Contact Information
For any questions regarding this Refund Policy or to request a refund, please contact us at:
- Email: [email protected]
- Phone/WhatsApp: +971 58 580 4239
By engaging with Selecta Agency, you acknowledge that you have read and understood this Refund Policy and agree to be bound by its terms.